On Sunday,  I decided to take my 2 youngest children to watch Motor Cross - it was a beautiful day and I was keen to make an early start. I needed to stop for fuel but other than that our journey was set to be uninterrupted.

About 8 miles after stopping for fuel my car started to splutter and the power asssisted steering failed - luckily I managed to pull over causing mayhem on a fast, country lane just before a blind bend. The car simply wouldn’t start.  Charlie (my 5 yr old son) looked up and said “Is it anything to do with the petrol?” and it suddenly dawned on me - I had put petrol into my diesel car. What an absolute nightmare!

I called the RAC and they assured me that I would be a priority case and someone would be with me within the hour and they would keep me informed. It wasn’t an hour - it was only 20 minutes before Glen (my absolute saviour) arrived and towed me home. Once we arrived home, he proceeded to spend the next hour emptying my tank of petrol and completely sorting the problem out in a very reassuring and calm manner. He also kindly supplied 10 litres of Diesel, stayed whilst the car started and even followed me to the petrol station to refill my car up with Diesel. Definitely over and above the call of duty.

1. Glen really cared. Such committment and dedication is so rare - he has been working with the RAC for over 20 years and yet still treated me as if I was the first blonde ever he had had to rescue because of their own stupidty - if only everyone in customer-facing industries were like Glen….
2. Secondly,  in your organisations are you going the extra mile? Is your approach and those who work for you one of providing the very best service you possibly can? Authentic passion/approach/commitment makes the difference between mediocrity and excellence and should be encouraged…..

In case you were wondering…….

It has been quite a while since I have written a post - because quite frankly I have been extremely busy!   Neil Stevens @ DeShok has updated my website - and it really is worth a look - www.EMpwr.co.uk…..  You will see what I have been doing and what I am doing over the forthcoming months.  For those of you who don’t know - I now co-host a radio show - www.connekt2.co.uk  - with Livingston Gilchrist on Tuesdays on award-winning radio statio - www.playvybz.com - let me know what you think!